964jg Privacy Policy — How We Handle Your Personal Data

1 Introduction

This Privacy Policy applies to all personal data collected and processed by 964jg through the platform at 964jg.vu. It covers data collected during account registration, KYC identity verification, deposits, withdrawals, game activity and customer support interactions.

By registering an account on 964jg, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described here. This policy is written in plain language so that members across the Philippines — whether in Manila, Quezon City, Cebu or Davao — can understand how their information is handled without needing a law degree to follow it.

2 What Information We Collect

964jg collects personal data across several points of interaction with the platform. Here is a breakdown of the types of information we gather and why:

Registration Data

When you create a 964jg account, we collect the personal details you provide during sign-up, including:

• Full legal name
• Date of birth (to confirm you are aged 21 or above)
• Philippine mobile number (used for OTP verification)
• Email address
• Username and encrypted password

KYC Identity Verification Data

To unlock full deposit and withdrawal access, we require identity verification. This involves collecting:

• A scan or photo of a valid Philippine government-issued ID (PhilSys, driver's licence, passport, SSS, UMID or PRC card)
• Any additional documentation requested as part of enhanced due diligence

KYC data is processed for the purpose of verifying your identity and confirming you meet account eligibility requirements. This is a standard practice across legitimate online financial and gaming platforms.

Transaction Data

We record the details of every deposit and withdrawal processed through your 964jg account, including the transaction amount in PHP, the method used (GCash, Maya, bank transfer or online banking), timestamps and reference numbers.

Platform Usage Data

We collect data about how you interact with the 964jg platform, including game sessions, bet history, VIP points earned and support chat logs. This data helps us maintain account accuracy, resolve disputes and improve platform performance.

Technical and Device Data

When you access 964jg through a browser, we may collect technical information such as IP address, device type, operating system, browser type and session duration. This data is used for security monitoring and fraud prevention.

3 How We Use Your Information

The personal data we collect is used strictly for the purposes directly related to operating the 964jg platform and serving our members. Specifically, we use your information to:

• Verify your identity and age eligibility during registration and KYC.
• Process deposits and withdrawals in Philippine Peso through your chosen payment method.
• Secure your account through OTP-based login verification and session monitoring.
• Calculate and apply VIP Programme points and tier benefits to your account.
• Detect and prevent fraudulent activity, multi-accounting and platform abuse.
• Provide 24/7 customer support and resolve account or transaction queries.
• Send account-related notifications — such as OTP codes, security alerts and transaction confirmations — to your registered mobile number and email address.
• Comply with our internal record-keeping and audit requirements.

4 Data Sharing and Third Parties

964jg does not sell your personal data to third parties. We share your information only where it is necessary to deliver our services and only with entities that have appropriate data protection obligations in place.

Service Providers We Work With

Your data may be shared with the following categories of service provider:

• Payment processors facilitating PHP deposits and withdrawals through GCash, Maya, Philippine online banking and bank transfer channels.
• Identity verification and KYC service providers that assist with document validation during account setup.
• Fraud detection and security monitoring systems that help protect the platform and its members.
• Cloud hosting and platform infrastructure providers that store and process data on behalf of 964jg.

All third-party service providers that handle personal data on behalf of 964jg are contractually required to process that data only for the purposes specified and to maintain appropriate security standards.

Legal and Compliance Disclosures

964jg may disclose personal data when required to do so by applicable law, court order or other legitimate legal process. We will disclose only the minimum information required in such circumstances.

5 Data Security

Protecting your personal data is a technical and operational priority at 964jg. The security measures in place include:

• SSL (Secure Sockets Layer) encryption on all data transmitted between your browser and the 964jg platform — this applies to every login, deposit, withdrawal and account change.
• OTP-based authentication for every login session — a one-time code is sent to your registered Philippine mobile number before account access is granted.
• Encrypted storage of passwords — your password is never stored in plain text and 964jg staff cannot view it.
• Session timeout controls that automatically end inactive sessions to reduce the risk of unauthorised access.
• Fraud monitoring systems that flag unusual account activity for review.

While 964jg takes these precautions, no online platform can guarantee absolute data security. You are responsible for keeping your login credentials and OTP codes confidential. If you suspect your account has been compromised, contact support immediately via live chat to request an account freeze.

6 Your Rights Over Your Data

As a registered 964jg member, you have rights in relation to the personal data we hold about you. These include:

• Right of access: You can request a summary of the personal data 964jg holds about your account.
• Right to correction: If any personal data we hold is inaccurate, you have the right to request that it be corrected. Contact support with the specific correction needed and supporting documentation where applicable.
• Right to information: You have the right to ask how your data is being used, who it is shared with and how long it is retained.
• Right to object: You can object to certain uses of your data, including non-essential communications. This will not affect your ability to use the platform.

To exercise any of the above rights, contact the 964jg support team via live chat or email at [email protected]. We will respond to data-related requests within a reasonable period.

7 Cookies and Browser Technologies

964jg uses cookies and similar browser-based technologies to make the platform function correctly and to understand how members use it. A cookie is a small text file stored in your browser when you visit a website.

Types of Cookies We Use

• Essential cookies: Required for the platform to work — these keep your session active while you are logged in, maintain your language and preference settings, and facilitate secure transactions. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Analytics cookies: Help us understand how members navigate the platform — which pages are visited most, how long sessions last and where errors occur. This data is used in aggregate to improve the platform experience.
• Security cookies: Used to detect unusual access patterns and support fraud prevention measures.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent certain platform features from functioning correctly. 964jg does not use cookies to track your activity outside of the 964jg platform domain.

8 Data Retention

964jg retains your personal data for as long as your account is active and for a reasonable period thereafter. Specific retention practices include:

• Account registration and KYC data is retained for the full duration of account activity and for a standard period following account closure, in line with record-keeping requirements.
• Transaction records — including PHP deposit and withdrawal history — are retained for auditing and dispute resolution purposes.
• Support chat logs are retained for a defined period for quality assurance and dispute reference purposes.

When retention periods expire, data is securely deleted or anonymised. You may contact support to request information about the specific retention period applicable to your account data.

9 Age Restriction and Minors

964jg is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Age is verified during the registration and KYC process. If we discover that an account has been opened by a person under the minimum age, the account will be closed and any balance held will be handled in accordance with our Terms and Conditions.

If you believe a minor has registered an account, please contact our support team immediately via live chat.

10 Updates to This Privacy Policy

964jg reserves the right to update this Privacy Policy from time to time. When material changes are made, the "Last updated" date at the top of this page will be revised. Continued use of the platform after an update constitutes your acceptance of the revised policy.

We recommend reviewing this page periodically. If any update significantly changes how your data is processed, we will make reasonable efforts to notify active members via their registered email address or through a visible notice on the platform.

11 Contact Us About This Policy

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how your information is handled, you can reach the 964jg team through:

• Live chat — available 24/7 directly on the platform at 964jg.vu
• Email — [email protected] (plain text — not a clickable link)

We aim to respond to all privacy-related queries promptly. For account-specific data requests, please be prepared to verify your identity before data is shared or amended.